London Stansted Airport, early afternoon - a huge crowd at the railway station. No trains - only people, and a lot of confusion and anger. Having just flown an hour from Munich, Germany, I was supposed to meet a client two hours after touch down. But here I stood, waiting with the crowds: the railway … Continue reading How Delays Render All Your Efforts Useless
Tag: optimization
Sub-optimization Kills Customer Value
When we start optimizing our processes, it happens quite often that we only optimize our area of influence instead of addressing the whole process of creating customer value. When we're responsible for a software development or an operations team, we tend to optimize the process of our team. We adapt agile practices and our teams … Continue reading Sub-optimization Kills Customer Value
